Data Deletion

1. What is deleted

When you request the deletion of your account, we will erase, without undue delay:

• Your personal information (name, email, phone number).
• Your business information (salon data, configuration, customization).
• The encrypted integration credentials for WhatsApp Business and other external providers.
• Your clients, appointments, products, services, and operational data linked to your account.
• Your WhatsApp messages, conversations, and templates.

2. What is retained (and why)

To comply with tax, legal, and fraud-prevention obligations, we may retain the following for the minimum period required by law:

• Tax receipts (CFDI) issued during your use of the platform, retained in accordance with the Código Fiscal de la Federación (Federal Tax Code) (Article 30, up to 5 years).
• Payment and transaction records processed by Stripe, as required by the payment network’s anti-fraud requirements.
• Anonymous security and audit logs, with no personally identifiable data.

3. How to request deletion

There are two ways to request the deletion of your account and data:

Option A — From your account (self-service)

If you have access to your account, go to Panel → Settings → Account and select “Delete my account”. This starts the immediate deletion process.

Option B — By email

Send an email to soporte@chambifly.com with the subject “Data deletion request” and include:

• The email address associated with your Chambifly account.
• A brief confirmation that you want all your data deleted.
• Optional: your reason (it helps us improve, but it is not required).

We will verify your identity and process the request within a maximum of 20 business days in accordance with the LFPDPPP.

4. Confirmation

Once the deletion has been processed, you will receive a confirmation email at the same address from which you requested the deletion. If you do not receive confirmation within 20 business days, write to us at soporte@chambifly.com to follow up.

5. Party responsible for your data